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We use Royal Mail. ‘Tracked 48 Normally arrives in 2-3 business days’ and ‘Tracked 24 – Normally arrives next business day’. However, deliveries can take up to 2-5 working days during busy periods. Orders received after 6:59am on a Thursday, and over the weekend will be sent the following Monday.
We also offer free local pickup from our office:
The Cake Mix, 30 St Nicholas Street, Bristol, BS1 1TG
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
You will be responsible for any returns shipping costs. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to get in touch.